Refund Policy

Scope

This Refund Policy applies to products and services sold directly by Malaysia Unveiled via this Site, such as digital content (e.g., downloadable guides) and advisory/consulting sessions if/when offered. Purchases made through third‑party partners or affiliate links are governed solely by those parties’ policies.

Digital content (downloads / access links)

• Before download or access begins: You may cancel for a full refund within 14 days of purchase.
• After download or access begins: Your statutory right to cancel may no longer apply once you have expressly consented to immediate delivery and acknowledged the loss of the right to cancel. Nevertheless, if you encounter technical issues that prevent access, contact us within 7 days and we’ll help restore access or issue a reasonable remedy (replacement or refund).

To help us resolve issues quickly, include your order email, purchase date, and any error messages.

Advisory/consulting sessions

• Rescheduling: Free once if requested at least 24 hours before the session time.
• Cancellations ≥48 hours before: Full refund.
• Cancellations 24–48 hours before: 50% refund.
• Cancellations <24 hours or no‑shows: Non‑refundable.

If we must cancel, you can choose a full refund or a rebooked time at your convenience.

Third‑party bookings and affiliates

When you purchase from or book with third parties (e.g., airlines, hotels, tours, ticketing platforms) via links on our Site, your contract is with that provider and their refund/cancellation policy applies. Please contact them directly for changes, cancellations, or refunds.

How to request a refund

• Email: hello@malaysiaunveiled.com
• Phone: +44 8856 427107
• Include: order email, purchase date, product/service name, and a brief reason.

We aim to respond within 2 business days. Approved refunds are typically processed to the original payment method within 5–10 business days (bank timelines may vary).

Chargebacks

If you have an issue, please contact us first—we can often resolve it faster than a card dispute. Unwarranted chargebacks may be contested with relevant documentation.

Contact and company information

• Malaysia Unveiled — Registration No. 38935026
• Address: 19 Thomas View, Martinport, LL12 9NR, United Kingdom
• Phone: +44 8856 427107
• Email: hello@malaysiaunveiled.com